Terms of Service

Last updated: April 22, 2026

These Terms of Service (“Terms”) govern your access to and use of ContractHQ (the “Services”), and is a contract between SweetWater Holding UG (haftungsbeschränkt), Bunsenstraße 1, 22765 Hamburg, Germany (“ContractHQ”, “we”, “us”, “our”) and you or the entity or organization that you represent (“you”, “your”, or “Customer”). These Terms take effect when you create your account, join the waitlist, or otherwise use the Services (the “Effective Date”). We may modify these Terms from time to time; we will post the most recent version online. We and you are herein referred to, collectively, as the “Parties”, and each, individually, as a “Party”.

1. Access and use of the Services

The Services are a SaaS application that helps teams track contract details, including renewal dates and notice periods. You upload contract documents, our AI extracts key dates, and we send you reminders before notice windows close. Subject to these Terms, we hereby grant you the right to access and use the Services in accordance with these Terms during the Subscription Term (as described below). As between the Parties, you control the use of your dashboard and any data that you upload into the Services. You have control over the types and amounts of data that are submitted to the Services or that are otherwise uploaded to the Services (collectively, “Customer Data”). By submitting Customer Data to the Services, Customer hereby grants to ContractHQ, its affiliates, and contractors the right, and is expressly instructing ContractHQ, its affiliates, and contractors, to process Customer Data in order to provide and support the Services as described in these Terms, and the Data Processing Addendum. Customer authorizes ContractHQ to use information about Customer's configuration and use of the Services (“Usage Data”), Customer Data and information about Customer that Customer provides to ContractHQ in connection with the creation or administration of its ContractHQ accounts, such as first and last name, user name and email address of an authorized user or Customer's billing contact (“Account Data”) to: (a) manage Customer's account, including to calculate Fees, (b) provide and improve the Services including improving our AI extraction prompts and accuracy, and (c) provide insights, service and feature announcements, and other reporting.

Customer shall ensure that all Account Data is current and accurate at all times during the applicable Subscription Term, and shall in no event include sensitive data as defined under privacy and data protection laws in Customer Data. Account Data is subject to ContractHQ's privacy policy, currently available at https://contracthq.app/legal/privacy.

Customer agrees that ContractHQ may use aggregated or anonymized Customer Data and Usage Data for any business purpose during or after the term of these Terms, including without limitation to develop and improve new products and services and to create and distribute insights, reports and other materials. Our processing of Usage Data and Customer Data shall at all times be subject to our obligations under these Terms, the Data Processing Addendum if applicable and, with respect to Account Data, the Privacy Policy.

As between the Parties: (a) Customer owns all right, title and interest in and to the Customer Data, including in each case all associated intellectual property rights, and (b) we own all right, title and interest in and to the Services, and your feedback, including in each case all associated intellectual property rights. Except for the rights expressly granted by one Party to the other in these Terms, all rights are reserved by the granting Party. All rights granted by each Party to the other under this Section are limited, nonexclusive and, except as otherwise provided in these Terms, non-transferable.

2. Beta status

ContractHQ is currently in private beta. The Services are provided “as is” and “as available”. Features may change, break, or be removed without notice. We do not guarantee uptime, availability, or fitness for any particular purpose during the beta period (“Beta Period”).

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. The first user from a company becomes the admin of their organization and may invite additional team members.

4. Acceptable use

No provision of these Terms includes the right to, and Customer shall not, directly or indirectly: (a) enable any person or entity other than authorized users to access and use the Services; (b) attempt to gain unauthorized access to the Services or its related systems or networks; (c) use the Services to access our intellectual property rights except as permitted under these Terms; (d) modify, copy or create any derivative work based upon the Services or any portion, feature or function of the Services; (e) resell, distribute or otherwise make available the Services to any third party; (f) reverse engineer, disassemble or decompile all or any portion of, or attempt to access, discover or recreate the source code for the Services; (g) access or use the Services for the purpose of competing (or enabling others to compete) with us, including: copying ideas, features, functions or graphics, developing competing products or services, or performing competitive analyses; (h) remove, obscure or alter any proprietary notice related to the Services; (i) use the Services to send or store malicious code; (j) use or permit others to use the Services in violation of any laws; or (k) use or permit others to use the Services other than for Customer's operations and as described in these Terms. Customer will be solely responsible for Customer Data and authorized users' access and use of the Services. Customer shall not upload any content that Customer does not own or have the required legal rights to upload and use, including, but not limited to, illegal, harmful, or infringing content. Customer's use of the Services shall not violate any applicable laws.

5. Fees and billing

Customer agrees to pay all fees charged by ContractHQ for Customer's use of the Services (collectively, “Fees”). Prices for Services are set forth on the pricing page. Fees must be paid in U.S. dollars upfront and are billed monthly starting at the beginning of the Subscription Term.

All Fees are exclusive of taxes, levies, duties or charges imposed by government authorities (collectively, “Taxes”). Customer shall be solely responsible for all sales, service, value-added, use, excise, consumption and any other Taxes on amounts payable by Customer for the use of the Services. Without limiting the foregoing, if Customer is required to deduct or withhold any Taxes under applicable laws, Customer is responsible for remitting such Taxes in a timely manner and in accordance with those applicable laws and Customer shall not offset any Fees payable to us for any such remittances.

During the Beta Period the Services are provided free of charge. We will give you reasonable advance notice (at least 30 days) before introducing paid plans, and we will not charge you without your explicit consent.

All billing, payment processing, invoicing, sales tax, and VAT will be handled by our merchant of record, Lemon Squeezy LLC (“Lemon Squeezy”). By subscribing to a paid plan, you also agree to Lemon Squeezy's Terms of Service. Lemon Squeezy is the seller of record for all paid transactions - your payment relationship is with Lemon Squeezy, not directly with us.

We do not collect, store, or process your payment card information. All payment information is handled exclusively by Lemon Squeezy. Refund requests are directly handled with Lemon Squeezy and in accordance with Lemon Squeezy's refund policy.

Current prices are listed on our pricing page. We may change prices with at least 30 days' advance notice by email. Price changes do not apply retroactively to the current billing period.

6. Term and termination

The subscription term for the Services begins on the Effective Date and continues for an initial term of one (1) month (the “Initial Term”). Upon expiration of the Initial Term, these Terms shall automatically renew for successive one (1) month periods (each a “Renewal Term”, unless terminated by either Party in accordance with this section). The Initial Term and all Renewal Terms are collectively referred to as the “Subscription Term”. In connection with any auto-renewal, we may increase the pricing in effect at the end of the applicable Subscription Term for the Services by posting new prices on the pricing page and by emailing you the new prices. Failure of Customer to terminate in a timely manner shall be deemed to constitute consent to any applicable fee increases.

You may terminate your subscription of the Services at any time by emailing jane@contracthq.app. To avoid charges for the upcoming Renewal Term, notice of cancellation must be received before the end of the current Subscription Term. We may suspend or terminate your access at any time without cause, and if you breach these Terms or if continued operation would expose us to legal risk. On termination we will delete your account and data within 30 days, subject to statutory retention obligations.

The provisions set forth in these Terms, and any other right or obligation of the Parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms.

7. Compliance with applicable laws

Each Party agrees to comply with all applicable laws with respect to its performance of its obligations and exercise of its rights under these Terms. Customer agrees not to use the Services in violation of applicable export control or sanctions laws and represents that it is not located in, or a resident of, any restricted jurisdiction.

8. Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER IMPLIED, STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES, SUPPORT AND ANY OTHER MATERIALS ARE PROVIDED BY CONTRACTHQ ON AN “AS IS” AND “AS AVAILABLE” BASIS. CONTRACTHQ MAKES NO REPRESENTATION OR WARRANTY, AND HAS NO SUPPORT OBLIGATIONS OR LIABILITY, EXCEPT WITH RESPECT TO THE SERVICES AND SOLELY TO THE EXTENT SET FORTH UNDER THESE TERMS. WITHOUT LIMITING THE OTHER PROVISIONS OF THIS SECTION, CONTRACTHQ MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES OR RESULTS OF THE USE THEREOF, WILL: (A) MEET CUSTOMER'S OR ANY OTHER PERSON'S REQUIREMENTS; (B) OPERATE WITHOUT INTERRUPTION; (C) ACHIEVE ANY INTENDED RESULT; OR (D) BE ERROR FREE.

9. AI extraction disclaimer

CONTRACTHQ USES LARGE LANGUAGE MODELS TO EXTRACT METADATA FROM UPLOADED CONTRACTS. AI EXTRACTION IS NOT 100% ACCURATE. YOU ARE RESPONSIBLE FOR VERIFYING THE DATES, NOTICE PERIODS, AND OTHER INFORMATION EXTRACTED BY THE SERVICES BEFORE RELYING ON THEM FOR ANY LEGAL OR BUSINESS DECISION. CONTRACTHQ IS A PRODUCTIVITY AID, NOT A LEGAL ADVICE SERVICE.

10. Indemnification

You agree to indemnify and hold harmless ContractHQ and its affiliates from any claims arising from your misuse of the Service or your breach of these Terms.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONTRACTHQ, ITS AFFILIATES OR THEIR EMPLOYEES, AGENTS, CONTRACTORS, OFFICERS OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THESE TERMS, FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH YOUR INABILITY TO USE THE SERVICES, INCLUDING AS A RESULT OF ANY PERMITTED TERMINATION OR SUSPENSION OF THESE TERMS OR YOUR USE OF OR ACCESS TO THE SERVICES; OR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES; AND IN NO EVENT SHALL CONTRACTHQ'S CUMULATIVE AND AGGREGATE LIABILITY UNDER THESE TERMS EXCEED THE FEES PAID TO US BY OR ON BEHALF OF CUSTOMER FOR THE SERVICES GIVING RISE TO THE LIABILITY UNDER THESE TERMS, IN THE 6 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

12. Dispute resolution

Informal resolution. Before filing any formal proceeding, you agree to attempt to resolve the dispute informally by contacting jane@contracthq.app. We will try to resolve it within 30 days.

Class action waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

13. Force majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

14. Security and privacy

Each Party has obligations with respect to security and privacy as set forth in these Terms, which they consider appropriate pursuant to the requirements of data protection laws in light of the nature, purpose, and risks of processing personal information in connection with the Services.

We will implement and maintain appropriate technical and organizational measures to protect Customer Data and Account Data from accidental loss and from unauthorized access, use, alteration, or disclosure. Customer is responsible for properly configuring the Services, and securing access passwords, keys, tokens or other credentials used by Customer in connection with the Services (collectively, “Customer Credentials”). Customer agrees to use reasonable efforts to prevent unauthorized access or use of the Services and to promptly notify us if Customer believes (a) any Customer Credentials have been lost, stolen or made available to an unauthorized third party or (b) an unauthorized third party has accessed the Services or Customer Data.

The Parties agree to comply with the Data Processing Addendum, which is incorporated into this Agreement. Customer agrees that it will only transfer personal information to the Services to the extent necessary for Customer to access and make use of the Services and to the extent permitted by data protection laws given the nature of the personal information and the specifics of the Services and these Terms. Customer shall not use the Services to process any sensitive information as defined under data protection laws and shall use reasonable efforts to restrict the inclusion of other personal information in Customer Data.

15. Confidentiality

“Confidential Information” means any information disclosed by one Party, its affiliates, business partners or their respective employees, agents or contractors (collectively, the “Discloser”) that is designated as confidential or that reasonably should be understood to be confidential. Confidential Information includes without limitation: (a) Customer Data; (b) information relating to the Discloser's or its affiliates' technology, customers, business plans, promotional and marketing activities, finances, pricing, and other business affairs; (c) third-party information that the Discloser is obligated to keep confidential; and (d) the terms of these Terms. Confidential Information does not include any information that: (i) was known to the Party that receives any Confidential Information (the “Recipient”) without restriction as to use or disclosure; (ii) is independently developed by the Recipient without reference to or use of the Discloser's Confidential Information; (iii) is acquired by the Recipient from another source without restriction as to use or disclosure; or (iv) is or becomes publicly available through no fault or action of the Recipient.

The Recipient shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Discloser's Confidential Information only as permitted under these Terms unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser's Confidential Information to Recipient's, or its affiliates', employees, partners, contractors (including legal counsel and accountants), and service providers (“Representatives”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in these Terms and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under these Terms. Recipient shall be responsible for any breach of these obligations by its Representatives to the same extent it is responsible for its own breaches. To the limited extent any use or disclosure is required by applicable law or a valid and binding order of a governmental body (such as a subpoena or court order), the Recipient may disclose only that portion of the Discloser's Confidential Information that it is required to disclose upon the advice of its counsel, provided that, to the extent permitted under applicable law, the Recipient uses reasonable efforts to give the Discloser reasonable advance notice thereof to afford the Discloser an opportunity to intervene and seek an order or other appropriate relief for the protection of its Confidential Information. In the event of any breach or threatened breach by the Recipient of its obligations under this section, the Discloser will be entitled to seek injunctive and other equitable relief in any court of competent jurisdiction to enforce such obligations.

16. Governing law and jurisdiction

For Customers in the European Economic Area: These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Hamburg, Germany, provided you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law.

For consumers within the European Union, this jurisdiction clause does not affect your statutory right to sue at your place of residence under the Brussels Ia Regulation.

For Customers in the United States: These Terms are governed by United States federal law; these Terms shall be governed by and construed and enforced in accordance with the laws of the State of Florida, without giving effect to the choice of law rules of that state. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Miami, Florida, USA, and the Parties expressly consent to personal jurisdiction and venue in those courts.

For Customers in the United Kingdom, Canada, Australia, and New Zealand, nothing in these Terms excludes or limits any mandatory consumer protection rights that apply in your jurisdiction.

17. Assignment

Either Party may assign these Terms to an affiliate or in connection with any merger, consolidation or reorganization, or a sale of all or substantially all of such Party's business or assets relating to these Terms to an unaffiliated third party, so long as notice is provided within 30 days of such assignment and the assignee agrees in writing to accept all obligations and responsibilities under these Terms including, in the case of Customer, all outstanding Fees. Subject to the foregoing, neither Party may assign any of its rights or obligations under these Terms, whether by operation of law or otherwise, without the other Party's prior written consent. Any purported assignment in violation of this section is void. These Terms are binding upon and inure to the benefit of the Parties hereto and their respective permitted successors and assigns.

18. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days in advance. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

19. Miscellaneous

These Terms may be modified only by a written instrument duly executed by authorized representatives of the Parties. The failure of a Party to exercise or enforce any condition, term or provision of these Terms will not operate as a waiver of such condition, term or provision. Any waiver by either Party of any condition, term or provision of these Terms shall not be construed as a waiver of any other condition, term or provision.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

20. Contact

Questions about these Terms? Email jane@contracthq.app.