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Terms of Service

These Terms of Service ("Terms") govern your access to and use of ContractHQ (the "Service"), operated by SweetWater Holding UG (haftungsbeschränkt), Bunsenstraße 1, 22765 Hamburg, Germany ("we", "us").

1. Acceptance

By creating an account, joining the waitlist, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The service

ContractHQ is a SaaS application that helps teams track contract renewal dates and notice periods. You upload contract documents, our AI extracts key dates, and we send you reminders before notice windows close.

3. Beta status

ContractHQ is currently in private beta. The Service is provided "as is" and "as available". Features may change, break, or be removed without notice. We do not guarantee uptime, availability, or fitness for any particular purpose during the beta period.

4. Accounts

  • You must provide accurate information when creating an account.
  • You are responsible for maintaining the confidentiality of your credentials.
  • You are responsible for all activity that occurs under your account.
  • The first user from a company becomes the admin of their organisation and may invite additional team members.

5. Acceptable use

You agree not to:

  • Upload content you don't have the right to upload
  • Upload illegal, harmful, or infringing content
  • Attempt to reverse-engineer, decompile, or disassemble the Service
  • Use the Service to violate any law or regulation in your jurisdiction
  • Interfere with or disrupt the Service or its infrastructure
  • Resell, sublicense, or commercially exploit the Service without our written permission

6. Your content

You retain all rights to the contracts and other content you upload. You grant us a limited licence to store, process, and analyse that content solely for the purpose of providing the Service to you. We do not use your content to train AI models.

See our Privacy Policy for details on which third-party processors handle your content.

7. AI extraction disclaimer

ContractHQ uses large language models to extract metadata from uploaded contracts. AI extraction is not 100% accurate. You are responsible for verifying the dates, notice periods, and other information extracted by the Service before relying on them for any legal or business decision. ContractHQ is a productivity aid, not a legal advice service.

8. Fees and billing

During the beta period the Service is provided free of charge. We will give you reasonable advance notice (at least 30 days) before introducing paid plans, and we will not charge you without your explicit consent.

When paid plans become available, all billing, payment processing, invoicing, sales tax, and VAT will be handled by our merchant of record, Lemon Squeezy (Lemon Squeezy, LLC). By subscribing to a paid plan, you also agree to Lemon Squeezy's Terms of Service. Lemon Squeezy is the seller of record for all paid transactions - your payment relationship is with Lemon Squeezy, not directly with SweetWater Holding UG.

We do not collect, store, or process your payment card details. All payment information is handled exclusively by Lemon Squeezy.

Refunds.Refund requests are handled in accordance with Lemon Squeezy's refund policy. If you believe a charge was made in error, contact jane@contracthq.app and we will coordinate with Lemon Squeezy to resolve it.

Prices. Current prices are listed on our pricing page. We may change prices with at least 30 days' advance notice by email. Price changes do not apply retroactively to the current billing period.

9. Termination

You may close your account at any time by emailing jane@contracthq.app. We may suspend or terminate your access if you breach these Terms or if continued operation would expose us to legal risk. On termination we will delete your account and data within 30 days, subject to statutory retention obligations.

10. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, nor that the AI extraction will be accurate.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees you have paid us in the 12 months preceding the claim, or (b) one hundred euros (€100). We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable mandatory law, including liability for intent, gross negligence, injury to life or body, or under the German Product Liability Act.

12. Indemnification

You agree to indemnify and hold harmless SweetWater Holding UG and its affiliates from any claims arising from your misuse of the Service or your breach of these Terms.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days in advance. Continued use of the Service after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Hamburg, Germany, provided you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law.

For consumers, this jurisdiction clause does not affect your statutory right to sue at your place of residence under the Brussels Ia Regulation.

15. Contact

Questions about these Terms? Email jane@contracthq.app.